Asymmetrical Gold Hoop Earrings

We are delighted to offer free shipping on all orders with no minimum cart value required. For Return Policy please refer to: https://theaccessorystory.com/pages/return-refund-and-exchange-policy

Refund & Exchange Policy - The Accessory Story (T.A.S)

At The Accessory Story (T.A.S), we are committed to delivering quality products and ensuring a smooth shopping experience. If you are not entirely satisfied with your purchase, here are the details of our refund and exchange policy.

Eligibility for Refund/Exchange

We accept returns or exchanges for the following product categories:

1. Jewelry: Eligible for exchange or refund in case of manufacturing defects.
2. Sunglasses: Eligible for exchange or refund in case of manufacturing defects or transit damage.
3. Socks: Non-returnable and non-refundable due to hygiene reasons.
4. Belts: Eligible for exchange or refund in case of manufacturing defects.

Conditions for Transit Damage Claims

• An unboxing video is mandatory for any claims regarding transit damage.
• The video must clearly show the package being opened and the damaged product inside.

Note: Claims without an unboxing video will not be considered for transit damage issues.

Steps to Initiate a Return/Exchange

1. Contact Customer Support
• Email: support@tas.com
• Phone: +91-8287552297
  Reach out within 7 days of receiving the product.
2. Share Necessary Details
• Order number.
• Description of the issue.
• Photographs or the required unboxing video (for transit damage).
3. Await Confirmation
• Our team will review your request and provide further instructions.

Refund Process

• Refunds will be processed to the original payment method within 7-10 business days after the returned item passes inspection.

Exchange Process

• Approved exchanges will be shipped within 7-10 business days after receiving the returned product.

Shipping Costs

• Return shipping costs are to be borne by the customer unless the issue is due to a manufacturing defect or incorrect product received.

Non-Eligibility

• Returns or exchanges will not be accepted if:
• The product shows signs of use, damage, or alterations not related to manufacturing defects.
• The return request is made beyond the 7-day return window.
• The product is in the non-returnable category (e.g., socks).

For any further queries, feel free to reach out to us at support@tas.com or call +91-8287552297. We value your trust and aim to provide a hassle-free shopping experience.

Changed your mind or placed an order by mistake? No worries! We offer a hassle-free cancellation process that allows you to cancel directly from the order confirmation page.

Please note: The cancellation option is available only until the order is dispatched. Once it's on its way, cancellation is no longer possible.

For further assistance, feel free to reach out to us on Instagram or WhatsApp!

• Socks: Stylish, long-lasting, and cozy essentials for your daily wardrobe.
• Sunglasses: Chic and practical eyewear to suit any occasion.
• Belts: Timeless and contemporary designs to complete your outfit.
• Jewelry: Graceful, minimal, and bold pieces to bring a hint of elegance to your style.

• Email: support@tas.com